Making a Purchase

My Order

• Why have I only received part of my order?
• Can I change/cancel my order?
• When will my order ship?
• Can I get a copy of my tax invoice?

Stock Questions

• I’m looking for a part/accessory that’s not on your website, can you order it in?
• Can I pre-order an out of stock item?
• A product is marked out of stock, can you provide an ETA?
• How do I know if a product is in stock?

Electric Bike FAQ

• Can I put a basket kit on my Vintage eBike?
• What is an eBike (Electric Bike)?
• What motor does the Urban+ eBike range use?
• What motor does the Pulse eBike range use?
• How fast does an eBike go?
• What is the difference between a mid-mount and hub motor arrangement?

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