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Frequently asked questions
Preorder
How long after the estimated warehouse arrival date should I expect to receive my bike?
How long after the estimated warehouse arrival date should I expect to receive my bike?
Updated over a week ago

Delivery Orders

Your order will dispatch 1-2 business days after the stock is received at our warehouse.

Once your order has been dispatched from our warehouse, you will receive an email with tracking information.
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For transit times, click HERE.

Click and Collect Orders

Your order needs to be transferred from the warehouse to the store - we will email you and let you know when it is on it's way.
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Estimated transit time to our Richmond (Melbourne) flagship store is 2-3 business days.
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Please then allow 2-3 days on top of this estimate for your order to be assembled.
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As soon as your order is ready for collection, you will be notified via text message.

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