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Frequently asked questions
46 articles
Is there a weight limit for Reid bikes?
Why didn't my bike come with a bike stand?
How do I change the code on my Combo Lock?
Why doesn't my front basket seem to fit?
Can I get a discount if I order multiple bikes?
My discount code isn't working, what do I do?
Promotional & bulk bikes
How do I pick the right size bike?
I'm in between bike sizes, what should I do?
30-Day Test Ride Promise: Your Satisfaction Guaranteed
Finding Your Perfect Bike Size
What is your return policy?
How do I pick the right size bike?
How do I assemble my bike and basket?
Is there a weight limit for your bikes?
When will the current sale end?
Child Seat Compatibility Guide
How to contact support
What is a Pre-Order?
How do I know a bike is available for pre-order?
What if I change my mind on my pre-order?
What happens if I order two bikes on pre-order, but both have different warehouse arrival dates?
What happens once my bike arrives at the warehouse?
How long after the estimated warehouse arrival date should I expect to receive my bike?
Is the estimated warehouse arrival date accurate?
I'm looking for a part/accessory that's not on your website, can you order it in?
Can I pre-order an out of stock item?
A product is marked out of stock, can you provide an ETA?