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Frequently asked questions
52 articles
Is there a weight limit for Reid bikes?
Why didn't my bike come with a bike stand?
How do I change the code on my Combo Lock?
Why doesn't my front basket seem to fit?
Can someone in-store assist me to get my bike into my car?
Can I get a discount if I order multiple bikes?
My discount code isn't working, what do I do?
Promotional & bulk bikes
How do I pick the right size bike?
I'm in between bike sizes, what should I do?
30-Day Test Ride Promise: Your Satisfaction Guaranteed
Finding Your Perfect Bike Size
Can you adjust my bike to fit me?
What is your return policy?
How do I pick the right size bike?
How do I assemble my bike and basket?
Is there a weight limit for your bikes?
When will the current sale end?
Child Seat Compatibility Guide
How to contact support
Am I able to split payment on your website?
Are your payment methods the same in-store as they are online?
Do you accept PayPal?
Do you accept purchase orders or offer credit terms?
What credit cards do you accept?
Do you accept zipPay or zipMoney?
Do you accept Afterpay?
My gift voucher code isn't working
What is a Pre-Order?
How do I know a bike is available for pre-order?
What if I change my mind on my pre-order?
What happens if I order two bikes on pre-order, but both have different warehouse arrival dates?
What happens once my bike arrives at the warehouse?
How long after the estimated warehouse arrival date should I expect to receive my bike?
Is the estimated warehouse arrival date accurate?
I'm looking for a part/accessory that's not on your website, can you order it in?
Can I pre-order an out of stock item?
A product is marked out of stock, can you provide an ETA?