Refunds can take 1-4 business days to process.
If you still haven't received it by then, please take the following steps:
Double-check your account to ensure you haven't missed the transaction by accident.
Contact your financial institution to check the processing time and if something is held up on their end.
Contact our customer service team by emailing [email protected] with your order and refund details and we will follow it up for you.
Buy Now, Pay Later Payment Method Refunds (AfterPay, Zip) - depending on what payments are still outstanding, you may not receive the refund as funds deposited into your bank account. Your Buy Now, Pay Later account will be credited with the agreed refund amount.