All Collections
Returns and refunds
17 articles
What is Reid's return policy?
What happens if I change my mind?
What address do I ship returns to?
How will I receive my refund?
Where is my refund?
Can I refund a bike that was bought for me as a gift?
What happens if the card I have been refunded to is no longer active?
What is an Acquirer Reference Number (ARN)?
Why can't my refund be sent to a different bank account?
The bike was damaged when I received it. What should I do?
Do I get a refund for the shipping cost?
How do I return accessories?
How will the bike be collected from me?
When will I receive the refund in my account?
I’ve had the bike longer than 30 days and I’ve discovered a manufacturing fault - can I still return?
I’ve already thrown out the packaging but want to return the bike. What do I do?
How to Properly Repack Your Bike for Shipping or a Cycling HolidayThis article outlines how to repack your bike for transport either when returning under our 30-day test-ride policy or for a holiday!