Refunds will be authorised within 5 days after we receive the bike at our warehouse. This will give our mechanic time to inspect the bike. If you return the bike to one of our stores, this will be done within 24 hours unless the return needs to be escalated to our Support Team. Should the bike fail inspection, you will be contacted about the break of policy and any fees. Please allow processing time of 1-4 business days for the funds to appear back into your account.

If there are any delays and you are concerned, please contact our customer service team for more advice.